Last Updated: Sunday, February 9th, 2025 at 2:33 PM PST
Transit
2-5 business days
International orders, especially remote locations, may take longer to arrive. Customs delays may occur.
Please contact your local carrier for assistance if you have any issues receiving packages.
Handling
Next business day
Our warehouses occasionally experience unexpected sales volume, especially during holidays. Processing delays are rare, but may occur.
Info
Tracking numbers are sent through email.
We currently only ship to the USA.
Last Updated: Saturday, March 1, 2:37 PM PST
1. Eligibility
We accept returns and exchanges within 90 days of delivery unless otherwise stated in the product description. To be eligible, items must be in brand new, unworn condition. Items that fail to qualify will be returned to the customer.
2. How To Return/Exchange
To initiate a return or exchange, please contact our support team at help@concreteorchids.com and open a support ticket.
For exchanges, please specify the size or variant you would like to receive. The exchanged item must be of equal or lesser retail value than the original purchase. Buyers are allowed to initiate one exchange per order.
If your item was delivered defective, you are required to send a photo of the defect to our support team for a full refund or a replacement item, based on your preference. If the item is sold out, a replacement cannot be supplied.
3. Timeline on Returns/Exchanges
Returns and exchanges are processed within 3-8 business days after delivery.
If there are any issues with your return, we will contact you via email.
Refunds may take up to 10 calendar days to be processed depending on your payment method.
4. Method of Return/Exchange
The buyer may choose their preferred shipping method.
Items do not need to be returned in their original packaging.
Buyers are responsible for covering return shipping costs, unless the item was defective.
If the item was defective upon delivery, please contact help@concreteorchids.com for a 100% full refund.
