Privacy Policy

Last Updated: Sunday, February 9th, 2025 at 2:33 PM PST

1. Introduction

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from concreteorchids.com (the "Site").

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and installed cookies. As you browse the Site, we gather information about web pages or products you view, referral sources, and interactions with the Site. We refer to this as "Device Information."

Technologies Used to Collect Device Information:

  • Cookies: Data files placed on your device that include an anonymous unique identifier. Learn more at allaboutcookies.org.

  • Log Files: Track actions on the Site, collecting data such as IP addresses, browser types, Internet service providers, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files used to record browsing interactions.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain personal details, including your name, billing and shipping address, payment information, email address, and phone number. This is referred to as "Order Information."

For the purposes of this Privacy Policy, "Personal Information" includes both Device Information and Order Information.

3. How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill purchases, including payments, shipping, and order confirmations.

  • Communicate with you regarding orders and customer support inquiries.

  • Screen transactions for fraud and potential security risks.

  • Provide information or marketing materials based on your preferences.

We use Device Information to:

  • Identify and prevent potential security threats or fraudulent activities.

  • Improve and optimize our Site by analyzing customer browsing behavior and marketing effectiveness.

4. Sharing Your Personal Information

We share your Personal Information with third-party service providers who help us operate our business:

  • Shopify: Our e-commerce platform (Privacy Policy)

  • Google Analytics: Helps us understand how customers interact with the Site

We may also share Personal Information:

  • To comply with legal requirements, subpoenas, or government requests.

  • To protect our rights, privacy, safety, or property.

5. Behavioral Advertising

We use Personal Information to provide targeted advertisements and marketing communications.

For more information, visit the Network Advertising Initiative.

6. Do Not Track

We do not modify our data collection and use practices when receiving a Do Not Track signal from your browser.

7. Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your Personal Information. If you wish to exercise this right, please contact us using the details provided below.

Additionally, we process your information to fulfill contracts (such as processing orders) or pursue legitimate business interests. Please note that your data may be transferred outside of Europe, including to Canada and the United States.

8. Data Retention

We retain Order Information for our records unless you request its deletion.

9. Changes To This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted on this page.

10. Contact Us

For further information about our privacy practices or to make a request, please contact us at:

Email: help@concreteorchids.com