Eligibility

All orders are eligible unless otherwise stated in the product description. Please initiate return within 30 days of delivery.

Items must be in brand new, unworn condition. Items that fail to qualify will be returned to the customer.

How to Return/Exchange

Be aware that UPS does not deliver packages to PO Boxes.

For exchanges, please let customer support know the size/variant you would like to exchange for. The exchanged item must be of equal or lesser retail value than the purchased item.

Buyers are allowed to initiate an exchange once per order.

Timeline on Returns/Exchanges

Your return will be processed shortly after delivery. If there are any issues with your return, we will contact you through email.

International orders may take longer to arrive at the return address due to shipping times.

NOTICE: Refunds may take up to 10 calendar days to be processed depending on the payment method.

Method of Return/Exchange

The buyer will choose whichever shipping method they prefer. We do not require the package to be returned in the original packaging. The buyer is responsible for covering return shipping costs only if the item(s) is not defective.

If the item(s) was defective on delivery, please contact customer support at help@concreteorchids.com for a 100% full refund.

Transit

2-5 business days

International orders, especially remote locations, may take longer to arrive. Customs delays may occur.

Please contact your local carrier for assistance if you have any issues receiving packages.

Handling

Next business day

Our warehouses occasionally experience unexpected sales volume, especially during holidays. Processing delays are rare, but may occur.

Info

Tracking numbers are sent through email.

We currently only ship to the USA.